FAQ

Extended Delivery Area Fee: Applied when delivery is made to remote or out-of-service areas requiring a third-party agent

Weekend collection Fee: Collections scheduled for Saturdays or Sundays may incur extra charges. Standard collections from Monday to Friday are free of charge

Address Correction Fee: If the recipient’s address is incorrect or incomplete, a correction fee may be applied

Return Shipping Fee: Charged if a shipment is returned due to reasons such as:

• Rejection by the recipient
• Unpaid duties or taxes
• Incomplete or incorrect delivery address
• Business premises closed or not found
• Prohibited items
• Rejection by customs
• Failure to provide required documentation (e.g. invoices, permits)

Please note: these fees are set by our carrier partners, such as FedEx and UPS, and are outside of Afritrac’s control

We ship all parcels via air freight in partnership with leading global carriers such as FedEx and UPS, and various international airlines. Thanks to the high volume of shipments we handle, we’re able to secure competitive rates, which we pass directly on to you, ensuring fast, reliable, and cost-effective delivery every time.

As we ship via air using trusted global carriers, our typical transit time is between 2 to 5 working days. However, please note that delays may occasionally occur due to factors beyond our control, such as airline schedules, customs clearance procedures, or public holidays in the destination country.

Rest assured, our priority is always to deliver your parcels as swiftly and efficiently as possible.

Shipping with Afritrac is quick and straightforward.

• Start by requesting a free quote through our website to find out your delivery cost.
• Next, you can choose to have your parcel collected or drop it off at one of our warehouse locations
• We’ll notify you once your parcel has arrived at its destination
• You can book as collection online or deliver your parcel to a nearby drop-off point

Payment is made when your parcel is collected or dispatched.

Yes, there are certain items that we are unable to ship due to safety, legal, or regulatory reasons. They include, but are not limited to:

• APO/FPO addresses.
• O.D. shipments.
• Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
• Explosives
• Firearms, weaponry, and their parts.
• Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control.
• Live animals (including insects).
• Plants and plant material, including cut flowers.
• Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
• Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters).
• Collectable coins and stamps.
• Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
• Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
• Shipments that require us to obtain any special licence or permit for transportation, importation or exportation.
• Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
• Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
• Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
• Dead animals (including insects) or animals that have been mounted.
• Packages that are wet, leaking or emit an odour of any kind.
• Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
• Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
• Shipments that require us to obtain any special licence or permit for transportation, importation or exportation.
• Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
• Shipments with a declared value for customs in excess of that permitted for a specific destination. (See the Declared Value for Carriage and Limits of Liability section.)
• Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.

Please note: Additional restrictions may apply depending on the destination. Some items may require extra regulatory approvals beyond normal customs clearance, which can increase transit times. If you’re unsure about your shipment, we recommend contacting our support team before sending it.

We are not responsible for delays or damage caused by attempting to send restricted items.

At Afritrac, we handle all parcels with great care. However, in rare cases, items may get damaged while in transit. To reduce this risk, we strongly advise using strong, durable packaging, such as double-walled cardboard boxes and proper protective materials inside.

If your parcel arrives damaged, please contact our team as soon as possible to file a damage claim. We’ll guide you through the process and do our best to resolve the matter quickly and fairly.

Customs clearance is the process every parcel goes through when it arrives in the destination country. Customs officers inspect the shipment to ensure it doesn’t contain any prohibited or restricted items. They also assess the value of the goods to determine any duties or taxes that may need to be paid before the package can be released for delivery.